Star Hotels Group understands that making purchases online involves your trust and that you wish to remain in control of your personal information. Retaining your trust is a responsibility that Star Hotels Group takes very seriously.
We will not give your personal information to third parties under any circumstances. We take full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorized access. We must pass the information on to the relevant suppliers of your travel arrangements.
The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Please follow the instructions in the confirmation email in case you need to cancel your stay. If you cancel according to the cancellation policy of the hotel, it will be free of charge. We recommend you read the cancellation policy of the hotel carefully.
If you cancel later than requested by the hotel or do not show up, the hotel might charge you a fee which in most cases is the equivalent for a one night stay. Note, Star Hotels Group will not charge you any cancellation fee whatsoever.